Khoros incident

Unable to load chat or send messages for APAC users

Critical Resolved View vendor source →

Khoros experienced a critical incident on June 30, 2026 affecting APAC Hosted Care, lasting 11h 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 11:54 AM UTC
Resolved
Jun 30, 2026, 11:51 PM UTC
Duration
11h 56m
Detected by Pingoru
Jun 30, 2026, 11:54 AM UTC

Affected components

APAC Hosted Care

Update timeline

  1. identified Jun 30, 2026, 11:54 AM UTC

    We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.

  2. monitoring Jun 30, 2026, 12:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 30, 2026, 09:09 PM UTC

    We continue monitoring the results of the implemented fix

  4. resolved Jun 30, 2026, 11:51 PM UTC

    This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users.