Khoros incident

Classic hosted communities analytics data missing since 24th of May - EU

Minor Ongoing View vendor source →

Khoros is currently experiencing a minor incident affecting EU Hosted Communities and Analytics, which began 1d ago. The vendor's full update timeline is below.

Started
May 29, 2026, 03:07 PM UTC
Resolved
Ongoing
Duration
● 1d 11h
Detected by Pingoru
May 29, 2026, 03:07 PM UTC

Affected components

EU Hosted CommunitiesAnalytics

Update timeline

  1. identified May 29, 2026, 03:07 PM UTC

    We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.

  2. identified May 29, 2026, 11:58 PM UTC

    We are continuing to work on restoring the missing analytics data for EU-hosted classic communities. The backfill process has already been initiated, and we are monitoring its progress closely. We will provide another update as soon as more information becomes available.

  3. identified May 30, 2026, 08:39 AM UTC

    Data has been backfilled up to the 27th. We continue to backfill the remaining two days.

  4. identified May 30, 2026, 08:39 AM UTC

    We continue to backfill data for May 28th and 29th.