Khoros incident

MFA Authentication Issues Affecting some user Login

Minor Ongoing View vendor source →

Khoros is currently experiencing a minor incident affecting APAC Hosted Care and EU Hosted Care and 1 more component, which began 7h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 06:38 AM UTC
Resolved
Ongoing
Duration
● 6h 54m
Detected by Pingoru
May 28, 2026, 06:38 AM UTC

Affected components

APAC Hosted CareEU Hosted CareUS Hosted Care

Update timeline

  1. investigating May 28, 2026, 06:38 AM UTC

    We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes. We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.