Khoros incident
MFA Authentication Issues Affecting some user Login
Khoros experienced a notice incident on May 28, 2026 affecting APAC Hosted Care and EU Hosted Care and 1 more component, lasting 20h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 06:38 AM UTC
We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes. We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.
- investigating May 28, 2026, 02:24 PM UTC
We are continuously working on a fix and actively monitoring the situation.
- monitoring May 28, 2026, 03:22 PM UTC
Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results.
- monitoring May 28, 2026, 07:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 28, 2026, 11:54 PM UTC
The issue affecting some user login flows has been resolved. We have completed monitoring and are not seeing further impact at this time. Thank you for your patience.
- resolved May 29, 2026, 03:19 AM UTC
This incident has been resolved.