Khoros experienced a minor incident on May 18, 2026 affecting APAC Hosted Communities and Analytics, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
APAC Hosted CommunitiesAnalytics
Update timeline
- investigating May 18, 2026, 09:50 AM UTC
We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.
- identified May 18, 2026, 10:00 AM UTC
The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status.
- monitoring May 18, 2026, 09:09 PM UTC
The backfill has been completed. We continue to investigate the root cause.
- resolved May 20, 2026, 02:17 AM UTC
The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected.