KeyStone Solutions Outage History

We are currently experiencing a delay in receiving tickets submitted via email. If you need help immediately, please contact us by phone or via Keystone Support Chat..

Cloudflare is experiencing a global outage impacting a large number of internet sites and platforms. We are monitoring it, here: https://www.cloudflarestatus.com/ "Investigating - Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly. Nov 18, 2025 - 11:48 UTC".

Issues are partially resolved. We are still detecting issues with some platforms. We will continue monitoring..

We are experiencing issues with Microsoft 365. Microsoft has posted the following to their official status page: We’re investigating reports of issues accessing Microsoft 365 services. More details can be found in the Microsoft 365 admin center Service Health Dashboard under MO1169016..

Update from Microsoft: While we’re observing service health recovering, we’ve received additional reports of issues accessing the Microsoft 365 admin center related to this issue. We expect these issues to resolve as service health improves. This quick update is designed to give the latest information on this issue..

We have reports of calling issues affecting inbound calls from several providers, including Verizon Wireless, across KeyStone Voice. Our provider is currently working on a resolution..

Barracuda Email Gateway Defense is experiencing issues - Please see the latest info below: Update - A fix has been implemented, and mail flow capacity is returning to normal levels. Jul 16, 2025 - 14:10 UTC Identified - We have identified an issue impacting mail flow in the US, DE, CA, and AU regions. We are working to resolve the issue. User interface accessibility may also be affected by this issue. Jul 16, 2025 - 13:41 UTC.

Spectrum Cable is experiencing an outage in the Cleveland/Bradley County TN. This may be power or weather related. Spectrum is aware and will provide updates..

We are investigating a global outage impacting a number of google services including Gmail, Google Calendar, Drive, Docs, Meet, etc. We are monitoring the situation and will update when Google provides an update https://www.google.com/appsstatus/dashboard/.

Google has confirmed resolution except for Google Meet.

We have received notification from a subset of customers that they are experiencing quality issues with their voice services. We are working now to assess the spread of the reported issues and are working with the provider to find a cause. If you are currently experiencing voice issues, please let us know..

We have received information from our Provider: "Earlier this morning, we became aware of an issue within the Lumen network that impacted audio on inbound and outbound calls. As of 1:40PM EST, Lumen was removed from our outbound routing to alleviate calling issues and take an alternative route. Inbound calling is still affected by this. At this time, we are working with Lumen and escalating the Lumen ticket to higher level management to obtain a faster resolution. Thank you for your patience!" We'll update as soon as we get more info from our provider. Outbound calling should no longer be affected..

We are receiving many reports of users unable to login or use email. This appears to be transient, and many users are reporting that they initially had issues, but are now able to use the platform normally. If you are still having issues please reach out to our offices or open a support ticket. We have opened a ticket with Microsoft directly and will update here as we know more it's so stupid.

We are receiving widespread reports of system performance issues. We are attempting to correlate where this impact could be originating. If you are experiencing this issue, please open a ticket from your machine, or give us a call so we can log it to gather more data. We will update this incident as often as we have news/info..

In most of the instances we have seen, allowing the computer to sit long enough to finish a back-end processing has fixed a number of these reports. If you are still experiencing this issue, please let our service desk know!.