KeyStone Solutions experienced a minor incident on April 15, 2025, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 15, 2025, 06:00 PM UTC
We have received notification from a subset of customers that they are experiencing quality issues with their voice services. We are working now to assess the spread of the reported issues and are working with the provider to find a cause. If you are currently experiencing voice issues, please let us know..
- investigating Apr 15, 2025, 08:29 PM UTC
We have received information from our Provider: "Earlier this morning, we became aware of an issue within the Lumen network that impacted audio on inbound and outbound calls. As of 1:40PM EST, Lumen was removed from our outbound routing to alleviate calling issues and take an alternative route. Inbound calling is still affected by this. At this time, we are working with Lumen and escalating the Lumen ticket to higher level management to obtain a faster resolution. Thank you for your patience!" We'll update as soon as we get more info from our provider. Outbound calling should no longer be affected..
- resolved Apr 17, 2025, 11:57 AM UTC
Our provider has let us know that they have resolved the issue within the Lumen network. If you are still experiencing issues, please call and let us know. Thank you!.