KeyStone Solutions incident

Inbound call issues from Verizon Wireless

Minor Resolved View vendor source →

KeyStone Solutions experienced a minor incident on September 17, 2025, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 04:30 PM UTC
Resolved
Sep 17, 2025, 08:22 PM UTC
Duration
3h 52m
Detected by Pingoru
Sep 17, 2025, 04:30 PM UTC

Update timeline

  1. investigating Sep 17, 2025, 04:30 PM UTC

    We have reports of calling issues affecting inbound calls from several providers, including Verizon Wireless, across KeyStone Voice. Our provider is currently working on a resolution..

  2. resolved Sep 17, 2025, 08:22 PM UTC

    Our provider has let us know that this issue has been resolved, and calls should be working properly at this time. If you continue to have issues, please give us a call at 423.464.6424.