KeyStone Solutions incident

Delay in receiving tickets submitted via e-mail

Minor Resolved View vendor source →

KeyStone Solutions experienced a minor incident on December 2, 2025, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 07:30 PM UTC
Resolved
Dec 02, 2025, 11:44 PM UTC
Duration
4h 14m
Detected by Pingoru
Dec 02, 2025, 07:30 PM UTC

Update timeline

  1. investigating Dec 02, 2025, 07:30 PM UTC

    We are currently experiencing a delay in receiving tickets submitted via email. If you need help immediately, please contact us by phone or via Keystone Support Chat..

  2. resolved Dec 02, 2025, 11:44 PM UTC

    The incoming email issue has been resolved..