KeyStone Solutions experienced a major incident on October 9, 2025, lasting 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 09, 2025, 06:57 PM UTC
We are experiencing issues with Microsoft 365. Microsoft has posted the following to their official status page: We’re investigating reports of issues accessing Microsoft 365 services. More details can be found in the Microsoft 365 admin center Service Health Dashboard under MO1169016..
- investigating Oct 09, 2025, 07:08 PM UTC
Update from Microsoft: While we’re observing service health recovering, we’ve received additional reports of issues accessing the Microsoft 365 admin center related to this issue. We expect these issues to resolve as service health improves. This quick update is designed to give the latest information on this issue..
- resolved Oct 09, 2025, 07:49 PM UTC
Microsoft is stating that the issue is resolved: We’ve identified that a portion of network infrastructure in North America was misconfigured, which caused traffic across the region to become unhealthy. We’ve taken mitigating action to rebalance traffic in the affected infrastructure, and we’ve observed service health improve to normal levels across all impacted services..