Kevel incident

AWS Lambda Outage Impacting Kevel Management UI/API + Reporting

Resolved after 5 hours 27 minutes, affecting Ad Serving and Management UI and 1 more, on June 13, 2023.

monitoring Jun 13, 2023, 10:19 PM UTC

Amazon reported the outage as resolved; they are recovering and processing data. The Kevel Management UI, Management API, and Ad Serving are operational. Reporting remains in a degraded status while backlogged data is processed.

Started
Jun 13, 2023, 07:47 PM UTC
Resolved
Jun 14, 2023, 01:15 AM UTC
Duration
5h 27m
Detected by Pingoru
Jun 13, 2023, 07:47 PM UTC

Affected components

Ad ServingManagement UIReportingManagement API

Update timeline

  1. investigating Jun 13, 2023, 07:47 PM UTC

    Amazon reported an outage at 18:51 GMT affecting their Lambda service. Amazon has identified the root cause and is working on a fix. The following Kevel services will be affected: Reporting: Reports can be run at this time; however, reporting data may be delayed. Custom targeting: Flights that contain custom targeting can now be saved. Ad serving: While ad delivery isn't affected, ad balancing will be AWS updates can be accessed here:https://health.aws.amazon.com/health/status

  2. investigating Jun 13, 2023, 08:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 13, 2023, 08:53 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 13, 2023, 10:19 PM UTC

    Amazon reported the outage as resolved; they are recovering and processing data. The Kevel Management UI, Management API, and Ad Serving are operational. Reporting remains in a degraded status while backlogged data is processed.

  5. resolved Jun 14, 2023, 12:42 PM UTC

    This incident has been resolved.

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