Kevel Outage History

Apr 19, 11:44 EDT Completed - The scheduled maintenance has been completed. Apr 19, 11:43 EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr 19, 10:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 1, 08:30 EDT Scheduled - This is a quick note to notify you of upcoming downtime for the Management UI, Management API, Reporting API and Catalog ingestion. The Management UI, Management API, Reporting API and Catalog ingestion will be down for maintenance on Sunday 19th April, 2026 from 10:00am - 12:00pm ET (2:00pm - 4:00pm UTC). Ad serving will be unaffected by this downtime. Please note: - Save any changes prior to the maintenance window in order to avoid losing your work. During this maintenance period: - Ad serving and the Decision API will be unaffected. - Users will be unable to login to Management UI and Kevel Console. - API calls to the Management API will result in errors. - Customers will not be able to upload product feeds to the Catalog system. - New reports will not be able to be created. We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.

Mar 31, 10:12 EDT Resolved - The issue has been resolved and system performance has remained stable. We will continue to monitor as a precaution. Mar 31, 06:09 EDT Update - System performance has remained stable following the applied mitigation. We are continuing to monitor to ensure ongoing reliability. Mar 31, 05:00 EDT Monitoring - A mitigation has been applied and we are currently monitoring the system to ensure continued stability. Mar 31, 02:25 EDT Update - We are continuing to investigate the root cause. In the meantime, we have scaled additional capacity in the affected region, which has restored stability to ad serving. We will provide further updates as we learn more. Mar 31, 01:05 EDT Investigating - We are currently investigating degraded ad serving performance in the us-east-1 region.

Mar 1, 14:30 EST Completed - The scheduled maintenance has been completed. Mar 1, 14:27 EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar 1, 11:30 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 15:27 EST Scheduled - During the maintenance window, the creation and modification of login user accounts will be temporarily unavailable via both the Management UI and API. All other platform functionality will remain fully operational throughout this period. This maintenance is part of a series of improvements we are making to the user management experience on Kevel Ad Server. We appreciate your patience and understanding as we work to enhance the platform. For full details on what's changing, please visit our documentation: https://dev.kevel.com/docs/user-management-new If you have any questions or concerns, please don't hesitate to reach out to our support team.

Feb 3, 16:38 EST Resolved - This incident has been resolved. Issue began: 1:55 PM ET Issue resolved: 4:37 PM ET Feb 3, 16:25 EST Monitoring - A fix has been implemented and we are monitoring the results. Feb 3, 16:09 EST Investigating - We have identified an issue impacting ad serving. An investigation is underway with our team. We'll keep you updated along the way.