Kevel incident

Errors Saving Changes in the Ad Server UI

Resolved after 1 hour 11 minutes, affecting Management UI, on September 17, 2026.

resolved Sep 17, 2026, 11:25 PM UTC

Confirming this is now resolved. Please find a summary below. Between ~19:38 and ~22:35 UTC on September 17, 2026, saving an ad through the Ad Server UI may have returned an error even though the change was applied successfully. Users who retried after seeing the error may have created duplicate ads. We recommend reviewing any ads created or edited during this window and removing any duplicates.

Started
Sep 17, 2026, 10:13 PM UTC
Resolved
Sep 17, 2026, 11:25 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 17, 2026, 10:13 PM UTC

Affected components

Management UI

Update timeline

  1. identified Sep 17, 2026, 10:13 PM UTC

    We are currently investigating an issue impacting some users saving changes made to Ads through the Ad Server UI. Changes made through the Management API are not affected. We have identified a likely cause and are working to resolve it.

  2. monitoring Sep 17, 2026, 10:48 PM UTC

    A fix has been deployed and saving changes in the Ad Server UI is working as expected. We are continuing to monitor.

  3. resolved Sep 17, 2026, 11:25 PM UTC

    Confirming this is now resolved. Please find a summary below. Between ~19:38 and ~22:35 UTC on September 17, 2026, saving an ad through the Ad Server UI may have returned an error even though the change was applied successfully. Users who retried after seeing the error may have created duplicate ads. We recommend reviewing any ads created or edited during this window and removing any duplicates.

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