Resolved after 9 hours 26 minutes, affecting Reporting, on September 25, 2023.
This incident has been resolved. If you have generated a report during the incident, you are advised to run the report again.
Affected components
Update timeline
- identified Sep 25, 2023, 02:54 AM UTC
We identified an issue preventing the generation of reports for API and UI users. The source of the issue has been identified, and we are working to restore functionality.
- monitoring Sep 25, 2023, 05:46 AM UTC
We identified an issue caused by an automatic update from AWS. It has been rectified. We are monitoring as the system is working to run the outstanding reports.
- investigating Sep 25, 2023, 09:30 AM UTC
We have identified another issue preventing the generation of reports for API and UI users. We are currently investigating. Report processing for new and existing reports will be delayed.
- monitoring Sep 25, 2023, 11:23 AM UTC
We have rectified the reporting functionality. Data for reports is still being resync and we are monitoring the progress and performance.
- resolved Sep 25, 2023, 12:20 PM UTC
This incident has been resolved. If you have generated a report during the incident, you are advised to run the report again.
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