Resolved after 1 hour, affecting Reporting, on September 17, 2024.
Kevel Reporting system experienced a partial loss of functionality in reporting resulting in blank or stale campaign and flight auxiliary data. Performance metrics and entity ids were not impacted. Specifically, entity names, price, rate type and dates of campaigns and flights that were created or updated during the incident window would appear blank in reports generated during the same timeframe. This is now resolved. Newly created reports will contain correct and up to date campaign and flight auxiliary data. You may have to regenerate any reports that were created during the impacted timeframe. This issue started on 13 September 2024 10:00 AM UTC and was resolved 17 September 2024 11:00 AM UTC.
Affected components
Update timeline
- resolved Sep 17, 2024, 12:12 PM UTC
Kevel Reporting system experienced a partial loss of functionality in reporting resulting in blank or stale campaign and flight auxiliary data. Performance metrics and entity ids were not impacted. Specifically, entity names, price, rate type and dates of campaigns and flights that were created or updated during the incident window would appear blank in reports generated during the same timeframe. This is now resolved. Newly created reports will contain correct and up to date campaign and flight auxiliary data. You may have to regenerate any reports that were created during the impacted timeframe. This issue started on 13 September 2024 10:00 AM UTC and was resolved 17 September 2024 11:00 AM UTC.
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