Kevel incident

Decision Request performance in eu-west-1

Resolved after 9 hours 44 minutes, affecting Ad Serving, on September 19, 2024.

monitoring Sep 19, 2024, 04:35 PM UTC

We are continuing to monitor for any further issues.

Started
Sep 19, 2024, 09:08 AM UTC
Resolved
Sep 19, 2024, 06:53 PM UTC
Duration
9h 44m
Detected by Pingoru
Sep 19, 2024, 09:08 AM UTC

Affected components

Ad Serving

Update timeline

  1. monitoring Sep 19, 2024, 09:08 AM UTC

    We have identified an issue with our Decision Request engine in the eu-west-1 region which started at 8:25 UTC. This issue will be impacting responses from the API in that region. We have resolved the issue and are actively monitoring the results.

  2. monitoring Sep 19, 2024, 01:01 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Sep 19, 2024, 04:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 19, 2024, 06:53 PM UTC

    This incident has been resolved.

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