Kevel incident
We are currently investigating an issue with Kevel reporting systems.
Resolved after 1 hour 27 minutes, affecting Reporting, on October 4, 2024.
This incident has been resolved. Kevel Reports that used a "group by day" setting were ignoring the start/end dates chosen and returning all dates. Impacted reports still in a state of "Processing" were marked as failed. Timeline of the incident is noted below. Any reports generated during this window with "group by day" may need to be re-ran. Began: October 4, 2024 10:30 am UTC Ended: October 4, 2024 5:15 pm UTC
Affected components
Update timeline
- investigating Oct 04, 2024, 04:07 PM UTC
We identified an issue impacting Reporting. An investigation is underway with our team. We'll keep you updated along the way.
- identified Oct 04, 2024, 04:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 04, 2024, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 04, 2024, 05:34 PM UTC
This incident has been resolved. Kevel Reports that used a "group by day" setting were ignoring the start/end dates chosen and returning all dates. Impacted reports still in a state of "Processing" were marked as failed. Timeline of the incident is noted below. Any reports generated during this window with "group by day" may need to be re-ran. Began: October 4, 2024 10:30 am UTC Ended: October 4, 2024 5:15 pm UTC
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