Resolved after 2 hours 40 minutes, affecting Ad Serving, on December 3, 2024.
A resolution has been implemented and performance has been restored. We are continuing to monitor. Please note, if a customer received 500 type error during the degraded performance time, it means that the attempted update to UserDB failed and will need to be retried.
Affected components
Update timeline
- investigating Dec 03, 2024, 12:14 AM UTC
We are currently investigating an issue that is causing degraded performance for UserDB endpoints in our US East Region. If a customer receives a 500 type error, it means that the attempted update to UserDB failed and will need to be retried.
- identified Dec 03, 2024, 01:22 AM UTC
We've identified a potential resolution and are in the process of implementing and monitoring.
- monitoring Dec 03, 2024, 02:27 AM UTC
A resolution has been implemented and performance has been restored. We are continuing to monitor. Please note, if a customer received 500 type error during the degraded performance time, it means that the attempted update to UserDB failed and will need to be retried.
- resolved Dec 03, 2024, 02:54 AM UTC
This incident has been resolved.
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