Keepit had 20 outages in the last 2 years totaling 5254h 26m of downtime — averaging 0.8 incidents per month.
There were 20 Keepit outages since September 13, 2024 totaling 5254h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers in the Switzerland region are experiencing backup job failures on their connectors. We are actively investigating the root cause. Further updates will follow
This incident has been resolved.
We are currently experiencing failed jobs in the DK region. The OPS team is investigating the root cause, and we will keep you updated
The issue with failed jobs in the DK region has been resolved, and all services are back to normal. We are continuing to monitor the situation to ensure full stability
This incident has been resolved.
We are currently experiencing indexing delays and slow browsing speeds in the US-DC region. Our team is actively investigating the issue and will provide updates as soon as it is resolved
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have experienced a disruption with our Frankfurt datacenter connectivity. The root cause has been identified, and we have mitigated the issue. We will continue to monitor the situation until a permanent fix is in place
This incident has been resolved.
We have identified an issue affecting Microsoft Teams Chat backups for some users in multiple regions following a recent update. The rollout has been paused while we investigate and implement a fix. Our team is actively working to resolve the issue while identifying the root cause. Next update in 90 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The United Kingdom (UK-LD) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results
This incident has been resolved
We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress. Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've detected a discrepancy in the size of snapshots completed during the last 24 hours. We've identified the underlying issues, and are currently mitigating the problem. We expect the issue to be resolved by 19:00 UTC on 04 December 2025
The root cause of the issue has been identified and removed. As a result, customer accounts are no longer at risk of further impact. The accounts that were previously affected are currently being reviewed individually to determine the best remediation approach. Additional updates will be provided as remediation progresses
Remediation efforts are still in progress, and previously affected accounts continue to be reviewed to ensure the appropriate corrective actions are applied. Further updates will be shared as the work advances
Remediation work is still in progress
Efforts to complete remediation are continuing
Ongoing efforts are focused on completing the remaining remediation steps
The underlying issue has been remediated, and monitoring confirms no continuing impact. The incident is now resolved
The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
We are continuing to investigate this issue.
We have deployed a fix, and are monitoring system performance to confirm the issue has been fully resolved
This incident has been resolved.
A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
We are continuing to investigate this issue. Next update 17:00 GMT
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are seeing problems with login and are investigating the issue
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing some technical problems, that might interrupt downloads from our site. We apologize for the inconvenience and are working to resolve it as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers may experience issues receiving emails. We apologize for the inconvenience and are working to resolve it as quickly as possible
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to an ongoing issue, customers may experience delays in receiving responses to support tickets on the platform. We apologize for the inconvenience and are working to resolve it as quickly as possible
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing issues with user interface access in the AU region at this time. We are investigating this and will update this incident as soon as we have news to report
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some customers' backup metadata imports into the search engine were delayed, which may result in them seeing search data import delays when browsing their most recent backup datasets. Configuration changes are being applied to correct this behavior. This does not in any way impact backup performance. If you need assistance finding certain data, please do not hesitate to contact support
The applied fix has helped improve the situation, but we are still working toward a complete resolution
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.