Keepit had 10 outages in the last 2 years totaling 4177h 48m of downtime — averaging 0.4 incidents per month.
There were 10 Keepit outages since May 15, 2025 totaling 4177h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have experienced a disruption with our Frankfurt datacenter connectivity. The root cause has been identified, and we have mitigated the issue. We will continue to monitor the situation until a permanent fix is in place
This incident has been resolved.
We have identified an issue affecting Microsoft Teams Chat backups for some users in multiple regions following a recent update. The rollout has been paused while we investigate and implement a fix. Our team is actively working to resolve the issue while identifying the root cause. Next update in 90 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The United Kingdom (UK-LD) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results
This incident has been resolved
We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress. Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've detected a discrepancy in the size of snapshots completed during the last 24 hours. We've identified the underlying issues, and are currently mitigating the problem. We expect the issue to be resolved by 19:00 UTC on 04 December 2025
The root cause of the issue has been identified and removed. As a result, customer accounts are no longer at risk of further impact. The accounts that were previously affected are currently being reviewed individually to determine the best remediation approach. Additional updates will be provided as remediation progresses
Remediation efforts are still in progress, and previously affected accounts continue to be reviewed to ensure the appropriate corrective actions are applied. Further updates will be shared as the work advances
Remediation work is still in progress
Efforts to complete remediation are continuing
Ongoing efforts are focused on completing the remaining remediation steps
The underlying issue has been remediated, and monitoring confirms no continuing impact. The incident is now resolved
The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
We are continuing to investigate this issue.
We have deployed a fix, and are monitoring system performance to confirm the issue has been fully resolved
This incident has been resolved.
A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
We are continuing to investigate this issue. Next update 17:00 GMT
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.