Keepit incident

"Impossible travel" alerts from Microsoft in the DK region

Notice Resolved View vendor source →

Keepit experienced a notice incident on May 15, 2025, lasting 55d 4h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 06:16 AM UTC
Resolved
Jul 09, 2025, 10:41 AM UTC
Duration
55d 4h
Detected by Pingoru
May 15, 2025, 06:16 AM UTC

Update timeline

  1. investigating May 15, 2025, 06:16 AM UTC

    A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT

  2. investigating May 15, 2025, 07:03 PM UTC

    We are continuing to investigate this issue. Next update 17:00 GMT

  3. investigating May 16, 2025, 09:14 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 03, 2025, 06:30 AM UTC

    We are continuing to investigate this issue.

  5. resolved Jul 09, 2025, 10:41 AM UTC

    This incident has been resolved.