Keepit experienced a notice incident on May 23, 2025 affecting User Interface and API, lasting 27d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2025, 05:29 AM UTC
We are currently experiencing an outage affecting user interface access in the US region. Our team is actively investigating the issue, and we will provide updates as more information becomes available
- investigating May 23, 2025, 07:00 AM UTC
We are continuing to investigate this issue.
- investigating May 23, 2025, 09:04 AM UTC
We are continuing to investigate this issue.
- monitoring May 23, 2025, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 26, 2025, 02:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 03, 2025, 06:30 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 04, 2025, 01:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 05, 2025, 06:59 AM UTC
We will be performing maintenance on our database cluster today starting at 09:00 UTC. During this time, you may experience slower API responses or brief service delays. We will provide an update as soon as the maintenance is complete. We appreciate your patience and understanding.
- monitoring Jun 08, 2025, 05:41 AM UTC
Maintenance is complete. We're now monitoring the system to ensure it remains stable
- resolved Jun 19, 2025, 12:15 PM UTC
This incident has been resolved.