Kaymbu experienced a minor incident on October 20, 2025 affecting General, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:34 PM UTC
Our system is experiencing slowness. Our team is working quickly to address the issue.
- investigating Oct 20, 2025, 12:40 PM UTC
The issue is related to an AWS outage. We are working to mitigate the situation now.
- monitoring Oct 20, 2025, 01:02 PM UTC
We are starting to see some improvement in system performance. We will continue to update as we have additional information.
- monitoring Oct 20, 2025, 02:18 PM UTC
We are continuing to see improvement. We will continue to update as we have more information.
- monitoring Oct 20, 2025, 03:46 PM UTC
We are continuing to look for ways to improve system speed during the continuing AWS outage. We will update as we have more information.
- investigating Oct 20, 2025, 03:54 PM UTC
Our team is working to partially migrate our system to different cloud provider temporarily to restore functionality as the AWS outage continues. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 04:45 PM UTC
Our team has completed the temporary migration. Users should be able to log in and use the system at this time. We are continuing to monitor the situation.
- monitoring Oct 20, 2025, 05:28 PM UTC
We recently released an update that has restored system accessibility and performance, but we are continuing to work to mitigate the issue as the Amazon outage continues. Users may still experience delays in Moment processing, and some settings may not yet be fully restored. Please notify our team if you need assistance with your account settings.
- monitoring Oct 20, 2025, 06:29 PM UTC
Most account settings have been restored. We are working on addressing some slowness with the Attendance feature.
- monitoring Oct 20, 2025, 06:31 PM UTC
We are working to transition back to AWS now that they have resolved their outage. Users may encounter errors as we complete this process.
- monitoring Oct 20, 2025, 06:56 PM UTC
Users should have full access now, and the attendance issue has been resolved.
- monitoring Oct 20, 2025, 09:26 PM UTC
We are continuing to monitor the AWS situation, but our system is now performing normally.
- resolved Oct 21, 2025, 07:03 PM UTC
Resolved