Resolved after 51 minutes, affecting General, on September 18, 2026.
The issue causing email delays has been fully resolved. All messages sent now are being delivered at normal speed, and we are working to process all of the delayed emails.
Affected components
Update timeline
- identified Sep 18, 2026, 06:30 PM UTC
We are currently experiencing delays in email delivery due to an issue with our email provider. Please note that this does not impact content delivered through the Family App. Families can continue to receive and view content there as usual. Our team is actively working to resolve the issue, and we expect email delivery to return to normal soon. Thank you for your patience!
- monitoring Sep 18, 2026, 07:06 PM UTC
We’ve resolved the issue causing email delays and are now processing all delayed messages.
- resolved Sep 18, 2026, 07:22 PM UTC
The issue causing email delays has been fully resolved. All messages sent now are being delivered at normal speed, and we are working to process all of the delayed emails.
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