Kaymbu Outage History

Started Sep 18, 2026, 06:30 PM UTC· resolved Sep 18, 2026, 07:22 PM UTC

1. identified Sep 18, 2026, 06:30 PM UTC

   We are currently experiencing delays in email delivery due to an issue with our email provider. Please note that this does not impact content delivered through the Family App. Families can continue to receive and view content there as usual. Our team is actively working to resolve the issue, and we expect email delivery to return to normal soon. Thank you for your patience!

2. monitoring Sep 18, 2026, 07:06 PM UTC

   We’ve resolved the issue causing email delays and are now processing all delayed messages.

3. resolved Sep 18, 2026, 07:22 PM UTC

   The issue causing email delays has been fully resolved. All messages sent now are being delivered at normal speed, and we are working to process all of the delayed emails.

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Started Jun 08, 2026, 02:41 PM UTC· resolved Jun 08, 2026, 05:00 PM UTC

1. identified Jun 08, 2026, 02:41 PM UTC

   Some users are encountering errors when trying to select/customize Care Activities Notifications in the Kaymbu for Families App. Our team is working to resolve the issue. All other features are working normally.

2. identified Jun 08, 2026, 03:21 PM UTC

   Our team is working on a resolution for this issue. We expect it to be fully resolved within the hour.

3. resolved Jun 08, 2026, 05:00 PM UTC

   The issue affecting family members’ access to the Care Activities Notification in the Kaymbu for Families app has now been resolved. Thank you for your patience!

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Started Jun 08, 2026, 01:13 PM UTC· resolved Jun 08, 2026, 05:03 PM UTC

1. identified Jun 08, 2026, 01:13 PM UTC

   Some users are encountering errors when trying to publish Moments in the Kaymbu Mobile App. Our team is working to resolve the issue. In the meantime, users can continue to capture photos and videos on their devices. All other features are working normally.

2. identified Jun 08, 2026, 04:01 PM UTC

   Our team is working on a resolution for this issue. We expect it to be fully resolved shortly.

3. resolved Jun 08, 2026, 05:03 PM UTC

   The issue impacting the publishing of photos and videos has now been resolved. Users should now be able to publish any drafts in the Kaymbu app. Thank you for your patience!

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Started Apr 02, 2026, 12:44 PM UTC· resolved Apr 02, 2026, 01:18 PM UTC

1. investigating Apr 02, 2026, 12:44 PM UTC

   Some users are getting errors when trying to publish Moments. Our team is working to resolve the issue. In the meantime, users can continue to capture drafts. All other features are working normally.

2. resolved Apr 02, 2026, 01:18 PM UTC

   The issue impacting the publishing of Moments has now been resolved. Users should now be able to publish any drafts. Thank you for your patience!

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Started Mar 24, 2026, 04:19 PM UTC· resolved Mar 24, 2026, 04:26 PM UTC

1. investigating Mar 24, 2026, 04:19 PM UTC

   Our software is experiencing an issue that may result in degraded performance, including slowness, for some users. Our team is working quickly to resolve this.

2. investigating Mar 24, 2026, 04:23 PM UTC

   We are in the process of releasing a fix for the issue. Users should see improved performance within a few minutes.

3. resolved Mar 24, 2026, 04:26 PM UTC

   The issue has been fully resolved.

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Started Oct 20, 2025, 12:34 PM UTC· resolved Oct 21, 2025, 07:03 PM UTC

1. investigating Oct 20, 2025, 12:34 PM UTC

   Our system is experiencing slowness. Our team is working quickly to address the issue.

2. investigating Oct 20, 2025, 12:40 PM UTC

   The issue is related to an AWS outage. We are working to mitigate the situation now.

3. monitoring Oct 20, 2025, 01:02 PM UTC

   We are starting to see some improvement in system performance. We will continue to update as we have additional information.

4. monitoring Oct 20, 2025, 02:18 PM UTC

   We are continuing to see improvement. We will continue to update as we have more information.

5. monitoring Oct 20, 2025, 03:46 PM UTC

   We are continuing to look for ways to improve system speed during the continuing AWS outage. We will update as we have more information.

6. investigating Oct 20, 2025, 03:54 PM UTC

   Our team is working to partially migrate our system to different cloud provider temporarily to restore functionality as the AWS outage continues. Thank you for your patience and understanding.

7. monitoring Oct 20, 2025, 04:45 PM UTC

   Our team has completed the temporary migration. Users should be able to log in and use the system at this time. We are continuing to monitor the situation.

8. monitoring Oct 20, 2025, 05:28 PM UTC

   We recently released an update that has restored system accessibility and performance, but we are continuing to work to mitigate the issue as the Amazon outage continues. Users may still experience delays in Moment processing, and some settings may not yet be fully restored. Please notify our team if you need assistance with your account settings.

9. monitoring Oct 20, 2025, 06:29 PM UTC

   Most account settings have been restored. We are working on addressing some slowness with the Attendance feature.

10. monitoring Oct 20, 2025, 06:31 PM UTC

    We are working to transition back to AWS now that they have resolved their outage. Users may encounter errors as we complete this process.

11. monitoring Oct 20, 2025, 06:56 PM UTC

    Users should have full access now, and the attendance issue has been resolved.

12. monitoring Oct 20, 2025, 09:26 PM UTC

    We are continuing to monitor the AWS situation, but our system is now performing normally.

13. resolved Oct 21, 2025, 07:03 PM UTC

    Resolved

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