Resolved after 2 hours 40 minutes, affecting Kaymbu for Families and Kaymbu Mobile App, on December 18, 2025.
This issue has been resolved. If you need any additional assistance, please reach out to our team at [email protected].
Affected components
Update timeline
- identified Dec 18, 2025, 02:58 PM UTC
Some users may be experiencing errors when using the Kaymbu mobile app due to an issue with our network provider. Our team is actively working with the provider to resolve this as quickly as possible. In the meantime, the web experience is fully operational. If you encounter an error in the app, please log in at my.kaymbu.com, where you can continue your work without interruption. Our family app is also impacted. Once this issue has been resolved, families will see everything sent to them throughout the day. We will provide updates as more information becomes available. Thank you for your patience.
- identified Dec 18, 2025, 03:00 PM UTC
We are seeing improvement in app performance. We will continue to update as we have more information.
- identified Dec 18, 2025, 03:42 PM UTC
We are still working to resolve the issue. We will provide more updates as we have them.
- identified Dec 18, 2025, 04:22 PM UTC
Our team has partially resolved the issue, and many users should now be able to access the app without any errors. We will continue to update here as we have more information.
- resolved Dec 18, 2025, 05:38 PM UTC
This issue has been resolved. If you need any additional assistance, please reach out to our team at [email protected].
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