Datto SaaS Protection - Service disruption for customers hosted on pod 'cae1-saas-p1'

Update timeline

1. identified Apr 30, 2026, 10:31 PM UTC

   We are aware of a problem where customers hosted on pod 'cae1-pod-1' are experiencing a disruption to their SaaS Protection services. Our R&D team is performing maintenance on pod 'cae1-pod-1' to resolve an issue that was identified. The estimated down time is up to 8 hours. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. monitoring May 01, 2026, 05:17 AM UTC

   Our R&D team has implemented a fix to address the issue impacting the pod. We are actively monitoring the node for any other issues.

3. monitoring May 01, 2026, 06:32 AM UTC

   Backup success rates have improved since a fix has been implemented. Our R&D continues to monitor the health of the pod until expected levels are reached.

4. monitoring May 01, 2026, 12:36 PM UTC

   Backup success rates on the pod have returned to normal and remain stable. Our R&D team is continuing to monitor.

5. resolved May 01, 2026, 03:24 PM UTC

   This incident has been resolved.