Kaseya incident

Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.

Critical Resolved View vendor source →

Kaseya experienced a critical incident on August 6, 2026, lasting 18d. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 05:51 PM UTC
Resolved
Aug 24, 2026, 06:02 PM UTC
Duration
18d
Detected by Pingoru
Aug 06, 2026, 05:51 PM UTC

Update timeline

  1. investigating Aug 06, 2026, 05:51 PM UTC

    A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state. While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention. Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities. Thank you for your understanding and continued support.

  2. resolved Aug 24, 2026, 06:02 PM UTC

    This incident has been resolved.