Kaseya incident

Autotask - Multiple Regions - Inbound emails are not creating tickets

Major Resolved View vendor source →

Kaseya experienced a major incident on July 28, 2026, lasting 13h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 06:01 PM UTC
Resolved
Jul 29, 2026, 07:04 AM UTC
Duration
13h 2m
Detected by Pingoru
Jul 28, 2026, 06:01 PM UTC

Update timeline

  1. investigating Jul 28, 2026, 06:01 PM UTC

    We are aware of a problem where tickets are not getting created from inbound emails. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Jul 28, 2026, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 29, 2026, 07:04 AM UTC

    This incident has been resolved. All inbound emails that occurred during the incident timeframe have been successfully reprocessed.