Kaseya incident

Intermittent 500 Errors in Datto Partner Portal for Backup Products.

Critical Resolved View vendor source →

Kaseya experienced a critical incident on July 24, 2026, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 08:47 AM UTC
Resolved
Jul 24, 2026, 10:29 AM UTC
Duration
1h 42m
Detected by Pingoru
Jul 24, 2026, 08:47 AM UTC

Update timeline

  1. investigating Jul 24, 2026, 08:47 AM UTC

    We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP). The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Jul 24, 2026, 10:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 10:29 AM UTC

    This incident has been resolved.