Kaseya incident

Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully

Major Resolved View vendor source →

Kaseya experienced a major incident on July 23, 2026, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 01:37 PM UTC
Resolved
Jul 27, 2026, 02:45 PM UTC
Duration
4d 1h
Detected by Pingoru
Jul 23, 2026, 01:37 PM UTC

Update timeline

  1. identified Jul 23, 2026, 01:37 PM UTC

    We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances. The Kaseya R&D Team has identified the issue and is working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jul 24, 2026, 03:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 27, 2026, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 02:45 PM UTC

    This incident has been resolved.