Kaseya experienced a major incident on July 20, 2026, lasting 21h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 20, 2026, 12:54 PM UTC
We are currently receiving reports of Merlot agents appearing as offline. We are aware of this and we are investigating.
- investigating Jul 20, 2026, 03:22 PM UTC
Investigation efforts are ongoing as our teams continue to work diligently on this issue.
- monitoring Jul 20, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 10:06 AM UTC
This incident has been resolved.