Kaseya incident

Endpoint Backup v2 - Subset of Endpoint Backup v2 assets are experiencing slow or incomplete backups due to 504 Gateway Timeout errors.

Minor Resolved View vendor source →

Kaseya experienced a minor incident on July 16, 2026, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 01:59 PM UTC
Resolved
Jul 17, 2026, 06:05 PM UTC
Duration
1d 4h
Detected by Pingoru
Jul 16, 2026, 01:59 PM UTC

Update timeline

  1. investigating Jul 16, 2026, 01:59 PM UTC

    We are aware of a problem where Endpoint Backup v2 assets can experience slow or failed backups due to a "504 Gateway Timeout" error. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Jul 17, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2026, 06:05 PM UTC

    This incident has been resolved.