Datto AV - Agent is unable to perform actions on MacOS devices

Update timeline

1. investigating Apr 22, 2026, 03:34 PM UTC

   We are aware of a problem where Datto AV is unable to perform any actions on a MacOS device. The Datto AV Team is currently investigating this issue and is working to deploy a hotfix to correct this behavior. This is our highest priority issue. Unfortunately, there is no workaround that can be applied at this time. Please contact support and they can provide further details as well as add your case to the investigation.

2. identified Apr 22, 2026, 06:01 PM UTC

   We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are currently validating the fix. Our team plans to deploy this update during the scheduled US maintenance window at 23:00 CST tonight and will actively monitor the rollout to ensure stability. We will provide confirmation once the release is completed and fully validated. We appreciate your patience as we work to fully resolve this issue.

3. identified Apr 22, 2026, 07:51 PM UTC

   We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are continuing validation of the fix. During final testing, we identified an additional issue that needs to be addressed before release. As a result, we are postponing the deployment and now plan to target the next maintenance window tomorrow (April 23rd). We appreciate your patience as we work to fully resolve this issue.

4. resolved Apr 24, 2026, 02:18 PM UTC

   This incident has been resolved. Once the devices receive the update, during the maintenance window, they will need to be rebooted for the update to be applied.