Kaseya incident
Datto Workplace - Latency Issues Affecting Users on US Cells
Kaseya experienced a major incident on April 8, 2026, lasting 36d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 01, 2026, 03:45 PM UTC
We are aware of a problem where Datto Workplace users are reporting elevated latency impacting multiple projects within the U.S. region. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- investigating Apr 02, 2026, 01:02 PM UTC
We are continuing to investigate this issue.
- identified Apr 03, 2026, 01:32 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 03, 2026, 05:06 PM UTC
We have identified the root cause of the slow file downloads impacting large projects. The issue is isolated to the server side and does not impact data integrity. A corrective solution is currently under evaluation, and we anticipate providing an updated status early next week.
- identified Apr 08, 2026, 02:12 PM UTC
Our engineering team has provided a temporary solution to mitigate the latency issue affecting Datto Workplace. If you wish to implement this workaround, please contact our Technical Support team for assistance with its application.
- identified Apr 10, 2026, 02:58 PM UTC
The Kaseya R&D team continues to actively work toward resolving this issue. Please note that any latency impact is limited to VFS/V10 agents.
- identified Apr 15, 2026, 05:38 PM UTC
Our engineering team is continuing to investigate a permanent resolution.
- identified Apr 23, 2026, 08:28 PM UTC
Our engineering team is actively working on a permanent resolution. We’ll provide updates as progress continues.
- resolved May 14, 2026, 07:50 PM UTC
This incident has been resolved.