Kaseya incident
DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote
Ongoing since 11:50 AM UTC.
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote. Partners are encountering the following errors when attempting to access IT Glue passwords: "Failed to load Organizations": "HttpStatusCode 401" "Failed to load Configuration Matching": "HttpStatusCode 401" The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
Update timeline
- investigating Nov 11, 2026, 11:50 AM UTC
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote. Partners are encountering the following errors when attempting to access IT Glue passwords: "Failed to load Organizations": "HttpStatusCode 401" "Failed to load Configuration Matching": "HttpStatusCode 401" The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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