Kaseya incident

Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Minor Resolved View vendor source →

Kaseya experienced a minor incident on May 5, 2026, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:57 PM UTC
Resolved
May 08, 2026, 12:32 PM UTC
Duration
2d 21h
Detected by Pingoru
May 05, 2026, 02:57 PM UTC

Update timeline

  1. identified May 05, 2026, 02:57 PM UTC

    We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 05, 2026, 07:55 PM UTC

    Our R&D team has implemented changes on pod 'des1-saas-p0' to address the backup performance degradation and they are monitoring the results.

  3. monitoring May 06, 2026, 01:21 PM UTC

    We are seeing improvement in backup success rate metrics for SharePoint/Teams services on 'des1-saas-p0'. Our R&D team is working to implement additional changes to address the issue further and is continuing to monitor.

  4. monitoring May 07, 2026, 12:29 PM UTC

    Backup success rate metrics for SharePoint/Teams services have returned to normal. Our R&D team is continuing to monitor.

  5. resolved May 08, 2026, 12:32 PM UTC

    This incident has been resolved.