Kaseya incident

Datto Networking - Intermittent Check‑In Failures Observed on Datto Networking D200 Devices

Minor Resolved View vendor source →

Kaseya experienced a minor incident on May 4, 2026, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 05:24 PM UTC
Resolved
May 05, 2026, 07:34 PM UTC
Duration
1d 2h
Detected by Pingoru
May 04, 2026, 05:24 PM UTC

Update timeline

  1. investigating May 04, 2026, 05:24 PM UTC

    We are aware of a problem where Datto Networking D200 devices may intermittently fail to check in, resulting in false‑positive offline email alerts. Please note: The observed issue is cosmetic and does not affect the functionality or performance of the device. The Kaseya R&D Team is investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring May 05, 2026, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 07:34 PM UTC

    This incident has been resolved.