Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap

Update timeline

1. investigating Sep 17, 2026, 04:05 PM UTC

   We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold. The Kaseya Engineering Team is currently investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. monitoring Sep 17, 2026, 08:57 PM UTC

   We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold. We are currently monitoring for any new individual cases, however the issue is currently resolved. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

3. resolved Sep 18, 2026, 03:39 PM UTC

   This incident has been resolved.