Kaseya incident

Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells

Critical Resolved View vendor source →

Kaseya experienced a critical incident on September 14, 2026, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 03:05 PM UTC
Resolved
Sep 14, 2026, 06:47 PM UTC
Duration
3h 42m
Detected by Pingoru
Sep 14, 2026, 03:05 PM UTC

Update timeline

  1. investigating Sep 14, 2026, 03:05 PM UTC

    We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team here: https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Sep 14, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 06:47 PM UTC

    This incident has been resolved.