Kaseya incident

Autotask - UK01 and UK02 Zones - Emails not being sent or received

Major Resolved View vendor source →

Kaseya experienced a major incident on September 4, 2026, lasting 6h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 12:43 PM UTC
Resolved
Sep 04, 2026, 07:40 PM UTC
Duration
6h 56m
Detected by Pingoru
Sep 04, 2026, 12:43 PM UTC

Update timeline

  1. identified Sep 04, 2026, 12:43 PM UTC

    We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received. The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. resolved Sep 04, 2026, 07:40 PM UTC

    Microsoft has fixed the issue with receiving email from external domains. We have verified that emails are now getting processed without issue. This incident is resolved.