Kandji Outage History

Kandji is up right now

Kandji had 5 outages in the last 2 years totaling 25h 20m of downtime — averaging 0.2 incidents per month.

There were 5 Kandji outages since October 15, 2025 totaling 25h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kandji.io

Major September 4, 2026

Intermittent Issues Accessing US & EU Tenants

Detected by Pingoru
Sep 04, 2026, 02:41 PM UTC
Resolved
Sep 04, 2026, 07:19 PM UTC
Duration
4h 37m
Affected: Web AppmacOS AgentMDM Services
Timeline · 5 updates
  1. investigating Sep 04, 2026, 02:41 PM UTC

    We are investigating a reported issue with intermittent access to US and EU tenants. This may result in the inability to log into the Iru Web App for some customers. We will post an update as more information becomes available.

  2. investigating Sep 04, 2026, 03:25 PM UTC

    We are continuing to investigate an issue affecting intermittent access to US and EU tenants. Some customers may be unable to log in to the Iru Web App, and enrollment activity and API calls may also be affected. We will provide another update as more information becomes available.

  3. identified Sep 04, 2026, 04:03 PM UTC

    We have identified the issue affecting intermittent access to US and EU tenants and are working to recover impacted services. Some customers may continue to experience issues logging in to the Iru Web App, enrolling devices, or making API calls while recovery efforts are underway. We will provide another update as more information becomes available.

  4. monitoring Sep 04, 2026, 05:14 PM UTC

    A fix has been implemented and we are monitoring the recovery of services affecting intermittent access to US and EU tenants. Customers should now be able to log in to the Iru Web App, enroll devices, and make API calls as expected. We will continue to monitor performance and provide an update once the issue is fully resolved.

  5. resolved Sep 04, 2026, 07:19 PM UTC

    This issue has been resolved. Access to US and EU tenants has been restored, and customers should be able to log in to the Iru Web App, enroll devices, and make API calls as expected. If you still continue to experience issues, please reach out to [email protected]

Read the full incident report →

Major April 30, 2026

Support Chat Issues in US & EU

Detected by Pingoru
Apr 30, 2026, 04:02 PM UTC
Resolved
Apr 30, 2026, 08:28 PM UTC
Duration
4h 26m
Affected: Chat
Timeline · 4 updates
  1. investigating Apr 30, 2026, 04:02 PM UTC

    We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

  2. identified Apr 30, 2026, 05:16 PM UTC

    We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

  3. monitoring Apr 30, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  4. resolved Apr 30, 2026, 08:28 PM UTC

    The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

Read the full incident report →

Minor April 23, 2026

Slower Passport logins for some users

Detected by Pingoru
Apr 23, 2026, 10:01 AM UTC
Resolved
Apr 23, 2026, 07:58 PM UTC
Duration
9h 56m
Affected: macOS Agent
Timeline · 4 updates
  1. investigating Apr 23, 2026, 10:01 AM UTC

    We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

  2. identified Apr 23, 2026, 01:01 PM UTC

    We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

  3. monitoring Apr 23, 2026, 05:06 PM UTC

    We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

  4. resolved Apr 23, 2026, 07:58 PM UTC

    This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

Read the full incident report →

Minor December 22, 2025

Certificate Errors on Iru Tenants

Detected by Pingoru
Dec 22, 2025, 06:01 PM UTC
Resolved
Dec 22, 2025, 07:51 PM UTC
Duration
1h 49m
Affected: Web App
Timeline · 4 updates
  1. investigating Dec 22, 2025, 06:01 PM UTC

    We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

  2. identified Dec 22, 2025, 06:42 PM UTC

    The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

  3. monitoring Dec 22, 2025, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  4. resolved Dec 22, 2025, 07:51 PM UTC

    This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Major October 15, 2025

Intermittent Issues Accessing EU Tenants

Detected by Pingoru
Oct 15, 2025, 04:32 PM UTC
Resolved
Oct 15, 2025, 09:02 PM UTC
Duration
4h 29m
Affected: Web App
Timeline · 4 updates
  1. investigating Oct 15, 2025, 04:32 PM UTC

    We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

  2. identified Oct 15, 2025, 05:19 PM UTC

    The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

  3. monitoring Oct 15, 2025, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

  4. resolved Oct 15, 2025, 09:02 PM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →