Kaleidoscope incident

Major site outage

Resolved after 4 hours 26 minutes, affecting Marketplace and Applicant Portal and 1 more, on July 18, 2024.

resolved Jul 19, 2024, 03:13 AM UTC

All services have been restored as the Azure outage in the US Central region is resolved.

Started
Jul 18, 2024, 10:46 PM UTC
Resolved
Jul 19, 2024, 03:13 AM UTC
Duration
4h 26m
Detected by Pingoru
Jul 18, 2024, 10:46 PM UTC

Affected components

MarketplaceApplicant PortalClient PortalReview BoardConnect

Update timeline

  1. investigating Jul 18, 2024, 10:46 PM UTC

    We are currently investigating this issue.

  2. identified Jul 18, 2024, 11:12 PM UTC

    The issue has been identified as an outage in Azure.

  3. monitoring Jul 18, 2024, 11:30 PM UTC

    Service has been restored to all applicant-facing systems and the Client Portal. Review Board and Connect remain unavailable.

  4. resolved Jul 19, 2024, 03:13 AM UTC

    All services have been restored as the Azure outage in the US Central region is resolved.

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