Kajeet Outage History

Kajeet had 18 outages in the last 2 years totaling 79h 24m of downtime — averaging 0.7 incidents per month.

There were 18 Kajeet outages since May 29, 2025 totaling 79h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kajeet.net

Notice March 10, 2026

Verizon Activations Issues 3/9/2026

Detected by Pingoru: Mar 10, 2026, 12:39 AM UTC
Resolved: Mar 10, 2026, 01:18 PM UTC
Duration: 12h 38m

Affected: Self Service Activations

Timeline · 2 updates

investigating Mar 10, 2026, 12:39 AM UTC

Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.
resolved Mar 10, 2026, 01:18 PM UTC

This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Read the full incident report →

Notice March 3, 2026

Verizon Activations Issues 3/3/2026

Detected by Pingoru: Mar 03, 2026, 04:25 PM UTC
Resolved: Mar 03, 2026, 05:15 PM UTC
Duration: 50m

Affected: Self Service Activations

Timeline · 2 updates

investigating Mar 03, 2026, 04:25 PM UTC

Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.
resolved Mar 03, 2026, 05:15 PM UTC

This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Read the full incident report →

Notice February 25, 2026

Verizon Activations Issues 2/25/2026

Detected by Pingoru: Feb 25, 2026, 08:57 PM UTC
Resolved: Feb 25, 2026, 09:15 PM UTC
Duration: 17m

Affected: Self Service Activations

Timeline · 2 updates

investigating Feb 25, 2026, 08:57 PM UTC

As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.
resolved Feb 25, 2026, 09:15 PM UTC

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Read the full incident report →

Notice February 17, 2026

Sentiel Insights Exporting Issues 2/17/2026

Detected by Pingoru: Feb 17, 2026, 06:02 PM UTC
Resolved: Feb 17, 2026, 10:12 PM UTC
Duration: 4h 9m

Affected: Reporting

Timeline · 2 updates

investigating Feb 17, 2026, 06:02 PM UTC

Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.
resolved Feb 17, 2026, 10:12 PM UTC

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Read the full incident report →

Notice February 4, 2026

Kajeet Customer Support 800 Number Outage 2/4/2026

Detected by Pingoru: Feb 04, 2026, 02:08 PM UTC
Resolved: Feb 04, 2026, 05:59 PM UTC
Duration: 3h 51m

Affected: Kajeet Support Phone Line

Timeline · 2 updates

investigating Feb 04, 2026, 02:08 PM UTC

We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.
resolved Feb 04, 2026, 05:59 PM UTC

This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

Read the full incident report →

Notice February 2, 2026

Verizon Intermittent Connectivity Issues 2/2/2026

Detected by Pingoru: Feb 02, 2026, 03:17 PM UTC
Resolved: Feb 02, 2026, 06:30 AM UTC
Duration: —

Timeline · 1 update

resolved Feb 02, 2026, 03:17 PM UTC

Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice December 10, 2025

Final Incident Notification

Detected by Pingoru: Dec 10, 2025, 03:56 AM UTC
Resolved: Dec 10, 2025, 03:56 AM UTC
Duration: —

Affected: Wireless Connected DevicesManagement PortalReportingREST APIs

Timeline · 1 update

resolved Dec 10, 2025, 03:56 AM UTC

Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Notice October 29, 2025

Intermittent AT&T Provisioning Issues 10/29/2025

Detected by Pingoru: Oct 29, 2025, 04:19 PM UTC
Resolved: Oct 30, 2025, 01:00 PM UTC
Duration: 20h 40m

Affected: Self Service Activations

Timeline · 3 updates

investigating Oct 29, 2025, 04:19 PM UTC

As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.
monitoring Oct 29, 2025, 07:43 PM UTC

Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.
resolved Oct 30, 2025, 01:00 PM UTC

AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Notice October 24, 2025

T-Mobile Activation Issues 10/24/2025

Detected by Pingoru: Oct 24, 2025, 05:20 PM UTC
Resolved: Oct 24, 2025, 06:29 PM UTC
Duration: 1h 8m

Affected: Self Service Activations

Timeline · 2 updates

investigating Oct 24, 2025, 05:20 PM UTC

Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.
resolved Oct 24, 2025, 06:29 PM UTC

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Minor October 17, 2025

Sentinel UI Bulk Action Issue 10/17/2025

Detected by Pingoru: Oct 17, 2025, 06:15 PM UTC
Resolved: Oct 17, 2025, 11:38 PM UTC
Duration: 5h 22m

Affected: Wireless Connected DevicesManagement PortalReportingREST APIs

Timeline · 2 updates

investigating Oct 17, 2025, 06:15 PM UTC

Our Sentinel UI - Manage Devices page is experiencing problems when submitting actions on multiple lines that share the same IMEI on an account. Changes are being applied to all lines on the account rather than just the selected lines. We apologize for any inconvenience this might be causing. Please know our team is actively working on resolving this issue.
resolved Oct 17, 2025, 11:38 PM UTC

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Major October 9, 2025

Verizon Activation Issues Thursday, 10/9/2025

Detected by Pingoru: Oct 09, 2025, 01:24 PM UTC
Resolved: Oct 09, 2025, 06:54 PM UTC
Duration: 5h 29m

Affected: Self Service Activations

Timeline · 3 updates

investigating Oct 09, 2025, 01:24 PM UTC

Some customers may be experiencing Verizon activation issues as of as of last night 10/8/2025 8:45PM EST. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.
investigating Oct 09, 2025, 05:37 PM UTC

Please know Verizon is working to restore activation services at normal performance levels. Further updates will be provided as soon as they become available. We apologize for any inconvenience this might have caused.
resolved Oct 09, 2025, 06:54 PM UTC

Verizon has resolved the Activations issue and normal performance levels have been restored. Thank you for your continued patience as this issue was resolved. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Notice August 9, 2025

Activation Issues 8/9/2025

Detected by Pingoru: Aug 09, 2025, 10:17 AM UTC
Resolved: Aug 09, 2025, 12:00 PM UTC
Duration: 1h 42m

Affected: Self Service Activations

Timeline · 2 updates

investigating Aug 09, 2025, 10:17 AM UTC

Some customers may be experiencing activation issues as of this morning 8/9/2025. Please know our technical teams are actively working on resolving this issue and we apologize for any inconvenience this might have caused.
resolved Aug 09, 2025, 12:00 PM UTC

The Activation issue has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Notice August 7, 2025

Verizon Activation Issues 8/7/2025

Detected by Pingoru: Aug 07, 2025, 09:34 PM UTC
Resolved: Aug 07, 2025, 11:09 PM UTC
Duration: 1h 34m

Affected: Self Service Activations

Timeline · 2 updates

investigating Aug 07, 2025, 09:34 PM UTC

Verizon activations on the bearerpath are currently not working. We are in the process of investigating root cause and will deploy a fix soon.
resolved Aug 07, 2025, 11:09 PM UTC

The activation issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Notice July 31, 2025

Verizon Activation Issues 7/31/2025

Detected by Pingoru: Jul 31, 2025, 07:24 PM UTC
Resolved: Aug 01, 2025, 04:18 AM UTC
Duration: 8h 54m

Affected: Self Service Activations

Timeline · 3 updates

investigating Jul 31, 2025, 07:24 PM UTC

Verizon is experiencing technical issues with their API system, which may cause delays or occasional failures with new activations. Kajeet is working closely with Verizon to address the problem, we do not have an estimated time for resolution at this time.
investigating Jul 31, 2025, 07:36 PM UTC

As of Thursday, 7/31/2025 2:35 PM ET Verizon has been experiencing technical issues with their API system. These issues may cause delays or occasional failures with new activations. Kajeet is working closely with Verizon to address the problem, we do not have an estimated time for resolution at this time.
resolved Aug 01, 2025, 04:18 AM UTC

Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Notice July 23, 2025

Connectivity Issues

Detected by Pingoru: Jul 23, 2025, 08:48 PM UTC
Resolved: Jul 24, 2025, 03:53 AM UTC
Duration: 7h 4m

Affected: Wireless Connected Devices

Timeline · 2 updates

investigating Jul 23, 2025, 08:48 PM UTC

Kajeet is currently experiencing a network event on our west coast point of presence. All customers routed to this location have been failed over to the east coast.
resolved Jul 24, 2025, 03:53 AM UTC

The network event has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

Read the full incident report →

Notice June 25, 2025

Intermittent Connectivity Issues for Bell Canada Customers 6/25/2025

Detected by Pingoru: Jun 25, 2025, 05:02 PM UTC
Resolved: Jun 25, 2025, 05:02 PM UTC
Duration: —

Affected: Wireless Connected Devices

Timeline · 1 update

resolved Jun 25, 2025, 05:02 PM UTC

As of Tuesday, 6/24/25, some customers utilizing Bell Network services may have experienced intermittent connectivity issues. Kajeet has implemented mitigation efforts to restore services and is actively working on a long-term solution. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue.

Read the full incident report →

Notice June 10, 2025

Initial Incident Notification - Connectivity Issues

Detected by Pingoru: Jun 10, 2025, 12:09 PM UTC
Resolved: Jun 10, 2025, 12:52 PM UTC
Duration: 43m

Affected: Wireless Connected Devices

Timeline · 2 updates

investigating Jun 10, 2025, 12:09 PM UTC

Our service has been experiencing connectivity issues and we apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.
resolved Jun 10, 2025, 12:52 PM UTC

The Incident has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →

Minor May 29, 2025

Verizon Activation Issues 5/29/2025

Detected by Pingoru: May 29, 2025, 01:41 PM UTC
Resolved: May 29, 2025, 06:36 PM UTC
Duration: 4h 54m

Affected: Self Service Activations

Timeline · 3 updates

investigating May 29, 2025, 01:41 PM UTC

Some customers may be experiencing Verizon activation issues as of this morning 5/29/2025. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.
identified May 29, 2025, 02:46 PM UTC

Verizon Engineers have been engaged and are actively working on the issue. This issue is impacting multiple Verizon customers. There is no ETA at this time. We apologize for any inconvenience this is causing.
resolved May 29, 2025, 06:36 PM UTC

Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Read the full incident report →