Kajeet experienced a minor incident on May 29, 2025 affecting Self Service Activations, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 01:41 PM UTC
Some customers may be experiencing Verizon activation issues as of this morning 5/29/2025. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.
- identified May 29, 2025, 02:46 PM UTC
Verizon Engineers have been engaged and are actively working on the issue. This issue is impacting multiple Verizon customers. There is no ETA at this time. We apologize for any inconvenience this is causing.
- resolved May 29, 2025, 06:36 PM UTC
Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.