Kajeet experienced a notice incident on October 24, 2025 affecting Self Service Activations, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2025, 05:20 PM UTC
Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.
- resolved Oct 24, 2025, 06:29 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.