Kajeet experienced a major incident on October 9, 2025 affecting Self Service Activations, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 01:24 PM UTC
Some customers may be experiencing Verizon activation issues as of as of last night 10/8/2025 8:45PM EST. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.
- investigating Oct 09, 2025, 05:37 PM UTC
Please know Verizon is working to restore activation services at normal performance levels. Further updates will be provided as soon as they become available. We apologize for any inconvenience this might have caused.
- resolved Oct 09, 2025, 06:54 PM UTC
Verizon has resolved the Activations issue and normal performance levels have been restored. Thank you for your continued patience as this issue was resolved. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.