pingoru pingoru KACE had 6 outages in the last 2 years totaling 322h 1m of downtime, averaging 0.2 incidents per month.
There were 6 KACE outages since February 13, 2025 totaling 322h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.
The intermittent failure has been resolved and all services are operational.
The intermittent failure has been resolved and all services are operational.
All KACE appliance services are experiencing an outage due to expired certificates. We are working to correct this issue ASAP and will update this page when the issue has been resolved.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Our automated systems have detected possible performance issues with one or more services. We're currently investigating and will make more information available soon.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Android apps installed through EMM may report as successful but not actually get installed (AMAPI does not appear to be affected). Google's APIs are reporting a "200 Success" response, but the app never actually installs. We are monitoring the API's and will update when we have more information.
This issue was escalated to Google Engineering on August 20, 2025. We are awaiting a resolution from Google.
We have deployed a patch to deal with a recent change in Google's APIs. App installs should begin flowing as expected, but the backlog may take some time to clear.
Apps are now deploying correctly. If you encounter any further issues, please contact our support department so we can investigate.
We are investigating an issue in the East US data center that is causing several services to experience degraded performance.
A fix has been deployed to production. We are monitoring the results to ensure stable performance.
The performance issue has been resolved.
The regional instance of KACE Cloud running in West Europe is experiencing a degradation in performance related to patching. The issues is under investigation. We will update this once the root cause has been identified and a solution has been published.
A code change has been published to the West Europe data center to improve handling of patch detection data.