KACE experienced a minor incident on August 20, 2025 affecting Third Party Dependencies and Third Party Dependencies, lasting 8d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 20, 2025, 12:51 PM UTC
Android apps installed through EMM may report as successful but not actually get installed (AMAPI does not appear to be affected). Google's APIs are reporting a "200 Success" response, but the app never actually installs. We are monitoring the API's and will update when we have more information.
- monitoring Aug 21, 2025, 04:06 PM UTC
This issue was escalated to Google Engineering on August 20, 2025. We are awaiting a resolution from Google.
- monitoring Aug 27, 2025, 06:17 PM UTC
We have deployed a patch to deal with a recent change in Google's APIs. App installs should begin flowing as expected, but the backlog may take some time to clear.
- resolved Aug 28, 2025, 05:06 PM UTC
Apps are now deploying correctly. If you encounter any further issues, please contact our support department so we can investigate.