KACE incident

KACE Cloud - East US - Degraded performance

Notice Resolved View vendor source →

KACE experienced a notice incident on March 6, 2025 affecting Web Console and Device Communications, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 03:15 PM UTC
Resolved
Mar 06, 2025, 10:04 PM UTC
Duration
6h 49m
Detected by Pingoru
Mar 06, 2025, 03:15 PM UTC

Affected components

Web ConsoleDevice Communications

Update timeline

  1. investigating Mar 06, 2025, 03:15 PM UTC

    We are investigating an issue in the East US data center that is causing several services to experience degraded performance.

  2. monitoring Mar 06, 2025, 08:27 PM UTC

    A fix has been deployed to production. We are monitoring the results to ensure stable performance.

  3. resolved Mar 06, 2025, 10:04 PM UTC

    The performance issue has been resolved.