KACE experienced a notice incident on February 13, 2025 affecting Web Console, lasting 4d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Web Console
Update timeline
- investigating Feb 13, 2025, 02:35 AM UTC
The regional instance of KACE Cloud running in West Europe is experiencing a degradation in performance related to patching. The issues is under investigation. We will update this once the root cause has been identified and a solution has been published.
- resolved Feb 17, 2025, 05:33 PM UTC
A code change has been published to the West Europe data center to improve handling of patch detection data.